SHIPPING & RETURNS
Shipping & Returns POLICY
OUR SHIPPING GUARANTEE
If you have ordered a gift for somebody, we will make sure that this is processed and delivered to them as soon as possible!
However, we have found that some locations take longer than expected to arrive but please be patient, it will definitely be worth the wait!
OUR RETURNS POLICY
We take great pride in ensuring that our products are made and packaged to a high standard but we do understand that sometimes returns are necessary
Here at Jalapeno Warm Wear we offer a 30 day return policy with every purchase. If it has been more than 30 days since your purchase, then unfortunately we cannot issue you a refund or an exchange.
To qualify for a return, the item must be unused and in the same condition in which it arrived. It must be sealed, unopened and returned within the 30 day window stated above.
If you need to initiate a return, please email firstname.lastname@example.org
You will have 30 days from the time you receive the item to send the items back to us.