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Shipping Information

UK Orders
Free Delivery- Royal Mail Tracked 48 hrs

Northern Ireland, Channel Islands, Scottish Highlands
Free Delivery – Royal Mail Tracked 48 hrs

Guidelines for Damaged Parcels and Swapping Items

If you receive damaged parcels, please ensure that you notify us on receipt of your parcel. We will work with you to resolve the problem once we have received all necessary information.

If you need to exchange an item for a different size or colour, please email us at support@jalapeno-uk.com prior to sending back the original robe. Once we receive your returned robe, we will promptly dispatch your replacement at no additional cost.

Easy returns

If you are not completely satisfied with your Jalapeño – we offer a 14 day money back guarantee. Simply send the item back to us in the original condition, with tags, for a full refund or replacement.